Abyda Aziz

Head of Strategy

Touchnet Solutions

Biography

Abyda Aziz is an experienced Head of Operations with over 12 years in the telecommunications industry, currently leading strategic operations for a tier 1 ISPand Cloud service provider.

She specializes in SLA management, IT strategy, system deployment, and vendor relationship management. Abyda is skilled in business development, operational planning, and project implementation, with a strong background in procurement, technical support management, and client communication.

She holds ITIL Foundation, RCV (ITIL 3), and PPO certifications and is pursuing aB.B.A. focused on Business Management and Relationship Building from Intec College. Abyda is dedicated to advancing Africa’s digital landscape and driving business growth through strategic operational excellence.